(N/a) Can't mass delete mail

Category: Fix It

Post 1 by jrimer (Please visit my home page at http://personal.wbby.us.) on Monday, 21-Dec-2015 20:04:57

I sent a support ticket awhile ago, but I can't mass delete mail. I check all of my mail, and select delete, and nothing happens. Just sits there, no change of page, nothing. Would like to clear out my box.

Post 2 by forereel (Just posting.) on Monday, 21-Dec-2015 21:15:18

Try opening each message.
At the end of the message you'll find a delete button. See if that works.
I just do mine as you describe. I check all the boxes, then go back up to the top and press delete.
Try the other method. Say if it works.

Post 3 by Flidais (WISEST IS SHE WHO KNOWS THAT SHE DOES NOT KNOW) on Monday, 21-Dec-2015 21:16:00

I tried but was unable to replicate this issue. Going to see if any other zoners post with this problem.
What browser and version are you using?

Post 4 by Raskolnikov (I'll have the last word, thank you!) on Tuesday, 22-Dec-2015 3:46:07

I am unable to delete my sent and received private messages. I can't even select them. But I'm not sure if it's due to my inexperience with the braillenote, or to some compatibility issue this device might have with the site. Perhaps it's neither.
I will have to check and see whether the problem persists after I get a new PC and attempt this same operation. When that will be, however, only heaven knows...

Post 5 by CrystalSapphire (Uzuri uongo ndani) on Tuesday, 22-Dec-2015 9:03:36

I was able to check boxes and delete all messages using IE

Post 6 by Flidais (WISEST IS SHE WHO KNOWS THAT SHE DOES NOT KNOW) on Tuesday, 22-Dec-2015 10:59:02

Thanks Keri and Rask.

Post 7 by Flidais (WISEST IS SHE WHO KNOWS THAT SHE DOES NOT KNOW) on Tuesday, 29-Dec-2015 11:12:35

Since this seems to be a user-specific issue, updating the board to n/a and closing the topic.